Retailors Application-
Privacy Policy-
Diplomat Distributors (1968) Ltd. co. no. 510499122 (hereinafter the “Company”) respects the privacy of the Users (hereinafter the “User”) in the ordering Application for retailors (hereinafter: the “Application”) which it manages and operates.
This Privacy Policy (hereinafter: the “Privacy Policy”) regulates the way in which the Company uses the information (as defined hereafter) that it collects in the Application.
The information provided hereafter is intended to help the User understand the Company’s privacy protection policy in the Application. The Privacy Policy as set forth hereafter, will clarify the information the Company collects about the Users of the Application, the purposes for which the Company collects the information, the use that the Company may make of the information, who are the third parties that the Company will pass information to, and how the Company handles and stores the information.
The information that the User provides to the Company depends on the User’s consent and wish and it does not derive from a legal obligation. The information will be stored in the Company’s database for the purposes set forth in this Privacy Policy. The use of the Application and/or of the services offered by the Company in the framework of the Application, indicate the User’s consent to this Privacy Policy and that information will be stored and managed in the database as mentioned. The use of the information in the database will be made in accordance with the provisions of this Privacy Policy or in accordance with the provisions of any law, for the purposes set forth hereafter.
This Privacy Policy is written in the masculine gender for convenience only, and they shall be read and construed as in the feminine gender, whenever they should so apply.
In this policy the meaning of the term “information” is any information protected according to the Privacy Protection Law, 5741- 1981 (hereinafter the “Law”) which is collected by the Company or which is provided to it by the User or anyone on his behalf, in the framework of the User’s use of the Application or the services included in it.
2.1 Information that the User provides to the Company, inter alia, in connection with making orders in the Application;
2.2 Information received at the Company in connection with the services provided by the Company in the Application;
2.3 When the User requests to join the Company’s mailing list (newsletter);
2.4 Information obtained from external services providers including verification of information provided by the User while using the Application;
2.5 By using the Application.
The Company will collect the information about the Users set forth hereafter (in whole or in part):
3.1 Name, ID number, Company number or authorized dealer number, contact details (phone, mobile phone, email), address, full name of the Company’s representative and login password for the Application.
3.2 Details and history of purchases made by the User in the Application.
3.3 List of contents of the User’s order basket, between one round of orders and another.
3.4 First six digits, last four digits, token and validity of the means of payment.
3.5 Consumer preferences of the User, including but not limited to, order of sorting items and the last location from which the User ordered.
3.6 Any additional information that the User submits and/or is received at the Company in connection with the User and use of the Application.
The Company collects information about the User for the following purposes - in whole or in part:
4.1 For and in connection with the provision of the services provided by the Company or anyone on its behalf;
4.2 Activating and managing the Application including marketing, advertising, sales promotion and encouragement of purchases;
4.3 In order to enable the actions to be performed through the Application by the User;
4.4 For the development and operation of the Application;
4.5 For the maintenance of the Application and monitoring the activity of the User therein;
4.6 For improving the quality of the services provided by the Company;
4.7 For making contact with the User;
4.8 For the purpose of compiling statistical data and transferring information, including statistics or other, to third parties;
4.9 For analysis, and research and compilation of statistics;
4.10 For conducting surveys among the Users;
4.11 For displaying and tailoring advertisements that will be displayed to the Users including but not limited to on the internet and that may be tailored to their preferences;
4.12 Analysis of profiles of Users of the Application for marketing products, including but not limited to on the internet;
4.13 For the purpose of sending by electronic means advertisements, information about products and services, benefits, promotions, discounts and marketing information;
4.14 For direct mail purposes as defined in the law;
4.15 For internal needs of the Company;
4.16 For defending against lawsuits, demands and claims against the Company and anyone on its behalf, and against third parties;
4.17 For enforcing the provisions of the Terms of Use and this Privacy Policy;
4.18 For complying with the provisions of any law.
As described in the Terms of Use, we may contact you by various means, including by emails, notices in the Service or by other means available in the Service. We may send you notices related to the operation of the Service and/or notices that include advertising information directly or on behalf of our commercial partners. Please note, that you can not refuse to receive notices related to the service from us. In addition, if we send you notices through your mobile carrier, you understand that all costs associated with receiving notices on your mobile device will apply only to you.
6.1 The Company will not transfer or provide information to third parties except as set forth in the Privacy Policy.
6.2 The transfer of the information to third parties will include only relevant information that does not exceed the purposes for which the information is transferred and it will be made in a proportionate manner for a defined, explicit and legitimate purpose.
6.3 The Company may transfer the information or any part thereof to third parties in the event of one or more of the following cases:
6.3.1 Third parties that provide various services to the Company, and inter alia support services in the security systems and information technology systems (IT), information storage services, clearing services, application building services, surveying and research services, courier and logistics companies, companies that provide advertising and marketing services, lawyers or other external professional consultants and other third parties who provide services to the Company in connection with its activities.
6.3.2 If the Company receives an order, including a court order instructing it to provide the User’s details or information about the User in accordance with the provisions of any law.
6.3.3 In any dispute, claim, demand, lawsuit or any legal proceedings between the User or anyone on his behalf and the Company or anyone on its behalf.
6.3.4 In the event of a transfer and/or sale and/or assignment and/or purchase, of the Company and/or its assets and/or any part thereof, for consideration or not for consideration, inter alia in cases in which ownership of the Application and/or its ownership of its contents will be transferred, in whole or in part, to third parties, including but not limited to a case of a merger of the Company and/or its activities with third parties, and including without derogating from the generality of the aforesaid, in cases of a change of control, full or partial, of the Company.
6.3.5 If a claim is made or the Company suspects that a User has committed an act and/or omission that may harm the Company, anyone on its behalf, any third parties, including other Users.
6.3.6 If a claim is made or the Company suspects that a User is using the Application for the purpose of committing an illegal act and/or to enable, facilitate, assist and/or encourage the commission of such an act.
6.3.7 In any event the Company shall believe that conveying the information is necessary to prevent harm to the Company, to the User or to any third party.
6.4 The Company may transfer the information to third parties, as stated above, also outside of the State of Israel, including to third parties located in countries where the level of protection of the information differs from the provisions of Israeli law and which may provide less protection than provided by Israeli privacy protection laws. Without derogating from the provisions of this policy, use of the Application indicates the User’s consent to this privacy protection policy, including the transfer of information, its keeping and storage at third parties located outside the State of Israel.
6.5 The Company does not store the credit card information of the User who purchases in the Application. When placing an order, the User enters the credit card information in an iframe which is directly linked to the website of a third-party service provider of the Company which is responsible for performing the clearing for the Company and the Company is not a party to this. The information transmitted to this service provider is stored in the database of the service provider. The User is responsible for checking the policy of a third- party service provider before making payments. Without derogating from the provisions of this Privacy Policy, the User acknowledges and agrees that the Company will not be liable for any damage of any kind, indirect or direct, incurred to the User and/or anyone on behalf of the User in connection with third-party service provider, including everything connected to use of information, its processing and more, including if the information is lost, exposed or if any unauthorized use of it is made of it.
6.6 Without derogating from the provisions of this Privacy Policy, the Company and anyone on its behalf will not be liable, and is exempt from any liability, in connection with any damage, loss or expense, of any type and kind, whether direct or indirect and/or circumstantial and/or consequential, which have been caused and/or will be caused to Users and/or to third parties, in everything connected and concerning service providers, including in everything related to the collection of information by service providers, its use, its transfer to third parties, its storage and security by service providers and more.
7.1 We are able to provide support for technical or operational problems that arise when using the Application. We do this by using a remote-control system so that you can watch in real-time how we fix the malfunction or navigate the Application to a specific location.
7.2 Use of the remote-control function is limited to remote control in the Application only, and we do not have access to applications or other data on your mobile device.
7.3 Furthermore, the provisions of section 11 of this Policy (as set forth hereafter) shall apply to the use of the remote-control function.
7.4 The remote-control function is an integral function in the Application. If the User has reason to believe that in light of the described function the contractual engagement with the Company is no longer secure, we will ask that you not make any use of the service.
The fact that the service has a connection to a website or other services or displays advertisements of third parties does not determine that we support the content or approve a particular third party, and this does not constitute a representation regarding an association with a third party as mentioned. If you click on a link to a third- party website or service, you will be redirected to a third- party website or service. Third-party websites and services may collect information or personal information from you, and they may insert “cookies” or other means into your mobile device. Since we cannot control the activities of these third parties, we have no responsibility for any use made of your personal information by these parties and we do not guarantee that they maintain a privacy policy and security practices similar to ours. Therefore, it is advisable to read the privacy policies, the terms of use and the statements contained in the framework of those third-party websites and services that you visit before you use them and/or provide them with personal information.
The Company uses Cache and other technologies (hereinafter: “Technologies for Collecting Non-Identifying Information”) through which the Company collects non-identifying information in connection with Users of the Application. Without derogating from the aforesaid, if a User chooses to provide identifying information in the Application, this information will be linked to the non-identifying information collected in the Application.
The Company collects non-identifying information in the Application that includes the type of the device, the operating system, the version of the MyDiplomat Application, the pages the User visited in the Application, actions performed by a User in the Application, the time spent using the Application, information the User viewed in the Application, approximate geographical location, the number of times the Application was entered into, the number of clicks, screen resolution, language preference and more.
The Company will use the non-identifying information for one or more of the following purposes: to manage and operate the Application; to facilitate the use of the Application; to analyze, research and perform controls in connection with the Application; to monitor activity patterns in the Application; to compile statistics including calculating Application User numbers; to analyze, research and perform controls in connection with the Application and to send product rating requests after purchase. In addition, and without derogating from the provisions of this policy, the Company uses tools that record the browsing of the Users in the Application for the purpose of analyzing and improving the User experience in the Application.
The Company uses analytics, statistical analysis and research services of third parties such as Google Analytics. Use of Google Analytics services is subject to the Google Analytics Terms of Service and Privacy Policy. You can learn about the information collected in the framework of these services, the uses of the information, how cookies are canceled and more in Google’s Privacy Policy.
Use of the Application is conditional on receiving marketing information about products that the Company sells and about products and services of third parties that are related to products that the Company sells, and “advertisements” as this term is defined in section 30A of the Communications Law (Bezeq and Services) 5742- 1982 (“Marketing Offers”). The Company will be entitled to send you these marketing offers through the Application’s notification system but also by e-mail, text messages (SMS) and through automatic dialing systems. The marketing offers are an integral function of the service. If you do not wish to receive marketing offers, we will request that you do not use the service.
The Company reserves the right, in accordance with its sole discretion, to change this Privacy Policy (hereinafter: the “Updated Privacy Policy”), from time to time, without prior notice. The User’s continued use of the Application after uploading the updated Privacy Policy, constitutes his consent to all the terms of the updated Privacy Policy.
The Company takes organizational, physical and technical steps to secure your personal information using accepted information security standards. As known, the storage and transmission of information by electronic means, including via the internet, can never be completely secure and whenever the User submits information to the Company, especially via the internet, the User does so with full consent and subject to the dangers involved in transmitting the information in this way. The Company does not guarantee that the Application will be completely immune against unauthorized access to the information stored in it. In any case, if the User has reason to believe that the transfer of information to the Company is no longer secure, please update us by the means of communication in section 19 of the Privacy Policy.
The Company and anyone on its behalf will not bear any liability, and it is exempt from any liability, in connection with any damage, loss or expense, of any type and kind, whether direct or indirect and/or circumstantial and/or consequential, which were caused and/or will be caused to the User and/or a third party, in all matters related to and concerning the collection of information, its use, its transfer to third parties, its storage and security.
The Company will hold the information about the User for the period of time necessary to ensure the purposes set forth in this Privacy Policy, unless a longer holding period is required or permitted by law.
If the User provides personal information to the Company regarding other people including his family members and other third parties, the User must do so only after: (a) the User has updated the third parties about the content of this policy; and - (b) the User has received the consent required for the collection, use, disclosure and transfer of personal information about the third party in accordance with this policy and in accordance with the provisions of the law, to the extent required.
The right to review and correct the personal information is in accordance with the provisions of the law. If the User wishes to review or correct the information, this can be done by contacting the Company in accordance with the contact details that appear in section 19 of this Privacy Policy hereafter.
17.1 The terms and conditions set forth in this Privacy Protection Policy and in the Cookies Policy, and any modification or correction thereof, as well as the use of the Application, will be governed by the laws of the State of Israel without reference to the choice of law clauses that apply therein.
17.2 The Courts in Tel Aviv Jaffa have exclusive jurisdiction in connection with any dispute and/or lawsuit that may arise in connection with the use of the Application and this Privacy Policy or anything related to it.
18.1 The User is not entitled to transfer his rights and/or obligations according to this Privacy Policy to another. The Company may transfer its rights and/or obligations to another.
18.2 This Privacy Policy does not derogate from any right granted to the Company and/or to anyone on its behalf according to any law.
If the User has additional questions or comments regarding this Privacy Policy, the User is invited to contact the Company by email: Info_dil@diplomat-global.com or by telephone: 03-9766666.
Updated to the month of June 2022.